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The Consumer Law Centre

Our Group holds over 45 Years of Experience
Safeguarding your Consumer Rights

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About Us

22th MAY 2009

An Overview of our services
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Consumer Success Stories

22th MAY 2009

How we have made a difference
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Trader Enquiries

22th MAY 2009

Helping traders to comply with distance selling and e-commerce regulations
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Consumer Success Stories - How We Have Made the Difference

Case Study 1 - Ferry Cancellation

Cancellation of Ferry Boat

Whilst on holiday in Spain our clients ferry trip was cancelled at the last minute causing them a considerable amount of distress and unforseen expenditure to arrange alternative transport. Previous to contacting the Consumer Law Centre, the ferry company refused to provide any reimbursement or compensation to our client

The Consumer Law Centre persued the ferry company on our clients behalf:

Are you seeking resolution of a similar problem? Contact us for further details >

Case Study 2 - Non Delivery of Goods

E-Commerce Website Did Not Deliver

Our client purchased a high value item via the internet - full payment was taken by the merchant but the item did not arrive. Our client contacted the website directly but did not receive a reply

The Consumer Law Centre contacted the online trader on our clients behalf

Are you seeking resolution of a similar problem? Contact us for further details >

Case Study 3 - Italian Limited Traffic Zone (ZTL)

Client fined 5 times on the same day

Our client, whilst on holiday by car in Italy, was fined 5 times during the same day by a ZTL system as they toured a medieval town centre. The Italian authorities traced their vehicle registration and sent them a fine through the post several months after the event. Our client discarded the fines and situation escalated

The Consumer Law Centre contacted the Italian Authorities on our clients behalf

Are you seeking resolution of a similar problem? Contact us for further details >

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