Our Group holds over 45 Years of Experience
Safeguarding your Consumer Rights
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22th MAY 2009
An Overview of our services
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Consumer Success Stories
22th MAY 2009
How we have made a difference
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Trader Enquiries
22th MAY 2009
Helping traders to comply with distance selling and e-commerce regulations
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Consumer Success Stories - How We Have Made the Difference
Case Study 1 - Ferry Cancellation
Cancellation of Ferry Boat
Whilst on holiday in Spain our clients ferry trip was cancelled at the last minute causing them a considerable amount of distress and unforseen expenditure to arrange alternative transport. Previous to contacting the Consumer Law Centre, the ferry company refused to provide any reimbursement or compensation to our client
The Consumer Law Centre persued the ferry company on our clients behalf:
- A full reimbursement for the tickets was secured
- Our clients additional transportation expenses were recovered
Are you seeking resolution of a similar problem? Contact us for further details >
Case Study 2 - Non Delivery of Goods
E-Commerce Website Did Not Deliver
Our client purchased a high value item via the internet - full payment was taken by the merchant but the item did not arrive. Our client contacted the website directly but did not receive a reply
The Consumer Law Centre contacted the online trader on our clients behalf
- Immediate appology from the trader
- Prompt Delivery of goods requested
Are you seeking resolution of a similar problem? Contact us for further details >
Case Study 3 - Italian Limited Traffic Zone (ZTL)
Client fined 5 times on the same day
Our client, whilst on holiday by car in Italy, was fined 5 times during the same day by a ZTL system as they toured a medieval town centre. The Italian authorities traced their vehicle registration and sent them a fine through the post several months after the event. Our client discarded the fines and situation escalated
The Consumer Law Centre contacted the Italian Authorities on our clients behalf
- Verified the fines were genuine and represented 5 seperate breeches of highway code
- Representation on behalf of the client by the Consumer Law Centre led to the cancellation of the fines
Are you seeking resolution of a similar problem? Contact us for further details >